Scope

This privacy policy applies to DK Consulting Ltd, each or together refer to as DK or We. This policy explains the personal data we collect, how and where we may use it, how we protect it, who has access to it, with whom we share it, and how you may correct it.

General Information

DK Consulting Ltd (hereafter mentioned as DK), registered office at Lot 235, Avenue des Muriers, Morcellement Sagittaire, Petit Verger, Pointe aux Sables, Mauritius, with Business Registration number C18160742.

DK offers cloud application solutions and consultancy services. Our goal is to develop and provide web-based applications that contribute to streamline business process and to unlock the analytical capabilities of raw data to serve business needs while also respecting privacy and personal data of customers, Internet users and business partners.

By visiting our website or using our web-based solutions, you accept and consent to the practices set forth in this privacy policy on behalf of you and your users.

Usage of DK web-based solutions

DK requires that all account holders or users be 18 years of age or older. In addition, our website, applications and services are not designed for or directed to children under the age of 13, and DK will not intentionally collect or maintain data about any person under the age of 13. If you believe DK has collected any data from or about any person under 13, please contact us at SupportDK@dkconsulting.mu

Collecting information relating to individuals

DK or our business partners collect only that personal data absolutely necessary for the specified purposes, on a best-efforts basis. We do not sell your data. For the collected information and data, we strive to apply adequate solutions to anonymize them, or at least to pseudonymize them. Our policy is to be transparent about why and how to process personal data.

Personal data according to the European legislation definition (GDPR – Regulation 2016/679) means:

any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity;

In this context, DK processes personal data for the following main purposes:

A. To ensure network and information security by:

assuring correct and efficient operation of its solutions and services, according to the technical specifications, and for their improvement, including analysing the reported IT issues, delivering and customising the related services to the user’s needs and developing new technologies;
support services for its users of DK web-based solutions.

B. To conclude and perform the contract with the user, including preliminary steps in this direction;

C. To make statistical analysis and market studies;

D. To perform marketing activities for DK’s own needs.

E. To provide you with information regarding the status of your account, to determine your tax status, and to bill you for our services;

F. To provide you with information and services that you request from DK and to carry out DK’s obligations arising from any agreement entered into between you and DK;

Personal data collected

DK may collect personal information from its users from its web-based solutions as mentioned below:

1. directly provided by a user or a DK Partner;

2. indirectly provided by its solutions or other sources, such as:

3. technical data sent by the DK solutions installed by users

4. publicly available information from data leaks.

Personal data directly provided by a user/partner

a) Currently, you may buy or renew the DK web-based Solutions from an authorized partner, in which case the personal data collected with this activity is processed directly by that respective partner (which is a data controller for that data collection).

b) When you submit a request from our website http://www.dkconsulting.mu (which is mandatory for support services on the usage of our web-based solutions), we might ask your name, surname, website and/or email address for management of your DK solution, to contact you with updates, notices, feedback messages, or to provide support.

c) Information collected during your visits to our website or your use of our apps and services, including, but not limited to, traffic data, location data, ip address, your computer’s operating system and browser type, weblogs and other communication and technical data.

The legal basis for processing these data is performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

The data used for support services is kept for different periods, depending especially if the problem has been solved and the exact method of communication with the support services, but in no case the data will be kept for more than five years after the last communication took place. This period is necessary for DK to be able to defend any legal complaints on contractual issues that may arise.

As regards the use of these data for marketing purposes, the legal basis we use is legitimate interest for marketing communications with users of our web-based solutions, unless those persons have opted out.

Whenever we note that we use legitimate interest as a legal basis for a specific situation, we rely on internal legal analysis on how we have balanced out the legitimate interest to the interests or fundamental rights and freedoms of the data subject. The analysis is updated if we decide to collect more data, for another purpose or there are new developments that require a new assessment.

We may use these data for marketing purpose for a maximum period of contractual duration, and five years after the contract is terminated, except if the data subject has opted out from these communications at any moment in time. After this period expires, the data will be deleted.

Protecting the Personal data

Confidentiality and data protection are of vital importance for us. Access to the collected personal data is restricted only to DK employees and data processors that need access to this information.

Due to confidentiality obligations and security requirements, the specific information regarding the name and details for each processor used will be provided only to competent authorities.

We use the following types of data processors:

hosting services in EU and USA;
support channel communications in EU and USA;
e-commerce support providers in EU and USA;
marketing services (including email marketing) in EU and USA.

Unfortunately, transferring data over the Internet cannot be 100% secure. Consequently, despite our efforts to protect personal data, DK cannot assure or guarantee the security of the information transmitted by the user until the information is on our servers. Any information you transmit is done on your own risk.

Who has access to personal data

In principle, DK will not reveal any personal data about its users to third parties without the exceptions mentioned above.

Exceptionally, DK may reveal personal data to:

Competent authorities, upon their legal request according to the applicable laws or when this is necessary to protect the rights and interests of our clients and DK.
DK may allow limited access to its Partners, which are presented on DK’s webpage. Access will be allowed only to certain data related to its referred clients and just for fulfilling the contractual obligations between DK and its Partner for selling or for support of DK solutions. All Partners have strict contractual obligations to keep the confidentiality of data and to offer at least the same level of security as DK. These Partners have the obligation not to allow third parties to access personal data processed on behalf of DK.
you give your consent

Your personal data rights

According to European Union applicable data protection legislation (GDPR), data subjects shall have the right to access to data, rectification, erasure, restriction of processing, objection to processing and right to data portability.

For any data processing based on consent, you have the right to withdraw the consent at any time.

For exercising these rights, you may send a written request, dated and signed to the above-mentioned our registered office or by email to SupportDK@dkconsulting.mu.

Data subjects are not subject to decisions based solely on automated processing, including profiling, which may produce legal effects or similarly significantly affects them.

You also have the right to lodge a complaint with a competent supervisory authority on data protection.

Usage of cookies

We use cookies to retain your session states when you are logged into our administrative control panels. you may opt-out of the use of cookies by turning them off in your web browser. However, the use of cookies is necessary for the use of the administrative control panels and other services.

DK reserves the right to change this privacy policy at any time. any changes to the privacy policy will be posted in our website http://www.dkconsulting.mu

DK CONSULTING LTD

Privacy Policy